Contact Us

OBSERVE: Users in Australia seeking customer support or requiring regulatory contact must be provided with: direct communication channels, business identification, licensing details, and legal assurances in line with both AU remote gambling requirements and Curaçao operational obligations. Stakeholders and players need transparency, clarity regarding dispute handling, data privacy, and regulatory recourse.
EXPAND: Section must explicitly list official 21bit.bet support mechanisms, applicable email addresses, company and licensing data, as well as a clear legal statement on complaint management and user protection. AU-specific requirements dictate that dispute and responsible gambling policies be available, correspondence be traceable, and timeframes be realistic.
REFLECT: Below is a comprehensive, legally structured section integrating all required legal, operational, and procedural information for contacting 21bit via 21bit.bet, fully adapted for the Australian context and optimized for accessibility and compliance.

Contact Channels at 21bit.bet

• Email Support: Our primary support channel is [email protected]. This address is intended for all general queries, account issues, compliance complaints, and dispute notifications. 21bit.bet is committed to responding within one business day, with 24/7 support availability for urgent matters.
• Online Contact Form: Customers may use our official web-based contact form (accessible below) to address any query. For optimal assistance, provide your full name, current email address, and detailed message. By submitting the form, you consent to the secure processing and retention of your contact information as required for compliance with privacy laws and regulatory investigations.
• Live Chat: Immediate support is provided via the 21bit.bet live chat feature (available on our official website), offering direct, real-time communication with compliance-trained representatives.
• Direct Telephone Support: Currently, direct phone support is not specified for the Australian region. Please use email, form submission, or live chat channels for the most expedient response.
• Headquarters & Corporate Contact: Correspondence regarding legal notices, regulatory inquiries, or official documentation should be directed to:
  Scharlooweg 39, Willemstad, Curaçao, Company Registration No. 152125, Operated by Dama N.V.

Contact Form (System 1 Compliance)

Regulatory, Licensing, and Corporate Information (System 2 - AU Compliance)

• Legal Entity Operating 21bit.bet: Dama N.V., registered in Curaçao, Scharlooweg 39, Willemstad, Company Registration No. 152125, legal entity type N.V.
• Gaming Licence: 21bit.bet operates under Curaçao Gaming Control Board Licence No. OGL/2023/174/0082, valid until 2025.
• Payment Processing Entity: Friolion Ltd., Cyprus, Company Registration No. ΗΕ 419102. This subsidiary is responsible for payment and withdrawal processing for Australian customers.
• Geographical Scope: 21bit.bet is accessible to Australian residents and operates in compliance with international remote gambling standards and Curaçao regulatory requirements.
• Data Privacy & Communication Records: All communications, including those via email or contact form, are logged and retained according to privacy laws. Information provided for support or dispute resolution is subject to the Privacy Policy and data protection standards mandated under both Curaçao and Australian regulations.
• Dispute Resolution: Should initial contact channels not resolve your complaint, users retain the right to escalate grievances to the Curaçao Gaming Control Board (GCB) using relevant documentation as required under issued licence OGL/2023/174/0082.

User Rights & Legal Notices (LoT System 2 Analytical Breakdown)

1. Timeliness of Communication: 21bit.bet guarantees responses to all enquiries within one business day, except where technical issues or regulatory investigations require additional time. AU customers may expect prioritized response where possible as per Responsible Gambling Code of Practice.
2. Data Security & Privacy: All personal information and communications are securely stored and processed, complying with both Australian privacy law and international gambling data standards. By submitting a contact inquiry, you acknowledge and consent to such processing.
3. Dispute Management Procedure: If a user is dissatisfied with the resolution provided by support channels, a formal complaint may be lodged in writing. All such complaints are acknowledged within 24 hours and will be investigated in accordance with regulatory and licence obligations.
4. Legal Recourse & Jurisdiction: 21bit.bet operates under Curaçao law and licence for international players, including those in Australia. For legal disputes unresolved through the provided support structure, customers may seek redress with the Curaçao GCB. Please refer to the Terms of Service for the full dispute escalation and legal redress process.

Disclaimer: While 21bit.bet strives to ensure all contact avenues are functional and responses are timely, occasional delays may occur due to system maintenance or force majeure events. All information provided herein aligns with requirements as of 2025, and users are strongly encouraged to consult the official 21bit.bet website and Terms of Service for the most current policy updates. This section is reviewed annually by Maddison Clarke, with the next scheduled review and policy validation aligned for 2025.

Regional Compliance Note (AU):

• This contact page for 21bit.bet is fully adapted for Australian users, ensuring alignment with the Interactive Gambling Act 2001 (Cth) and related state legislation.
• Players in AU are strongly advised to use only official 21bit.bet communication channels for the registration of complaints and to consult relevant local authorities or the Curaçao Gaming Control Board if concerns remain unresolved.
• Responsible Gambling resources are integrated throughout the 21bit.bet platform, and customer support staff are trained in providing guidance specific to the Australian responsible gaming framework.